At DR.Minoo’s, customer satisfaction is important to us. We strive to provide high-quality skincare and wellness products. Please read our refund and return policy carefully before making a purchase.
Returns Eligibility
We accept returns only in the following cases:
- Damaged product received
- Wrong product delivered
- Missing item in the order
To be eligible for a return, the product must be:
- Unused and in original packaging
- Reported within 48 hours of delivery
- Accompanied by proof of purchase/order details
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns or exchanges for:
- Opened or used products
- Products damaged after delivery
- Items purchased during special promotions or clearance sales
Refund Process
Once your return request is reviewed and approved:
- Refunds will be processed to the original payment method within 5–10 business days
- In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
Replacement Policy
If you receive a damaged or incorrect product, we may offer a replacement subject to product availability.
How to Request a Return or Refund
To initiate a return or refund request, please contact us with:
- Order number
- Product photos (if damaged/wrong item)
- Contact details
📧 Email: care@drminoos.com
Cancellation Policy
Orders can only be cancelled before they are shipped. Once dispatched, cancellations will not be possible.
Important Note
DR.Minoo’s reserves the right to refuse returns or refunds if the request does not meet the conditions mentioned above.
Contact Us
For any questions related to returns, refunds, or cancellations, feel free to contact our support team.
DR.Minoo’s
Meet a Healthy Life.
